Read Recent ReviewsFrom Satisfied Cook's Comfort Systems, Inc. Clients

Pioneer showed me today that they are a company that is accountable for the work they’ve done. Even on work that was performed 3 years ago & under different management. This is unfortunately becoming less & less common, & as a customer, I appreciate their accountability & will continue to recommend them as a trustworthy company. Charlie, the licensed plumber who came out to assess the situation, was very professional, personable, & took the time to explain things to me. I appreciated his understanding of the situation & his commitment to make sure everything was done the way it should be. Read Less

I hope that my new Trane HVAC system works as hard, and performs as efficiently, effectively and as flawlessly as the three men from Cook’s who installed the unit. I’m sorry that I don’t recall the names of the installers. We just called them the A Team. I saw first hand the difference between an HVAC installed by a builder with a poorly trained or uncaring team, and Cook’s Comfort Systems’ A Team. Previously, the drain from my furnace dripped on the cement pad where the outside air conditioning unit sat, and the underside of that unit rusted out. The new unit is installed on elevated blocks so water can drain and air can circulate. The installer added an extension to the existing drain pipe and rerouted it off the pad so that it now drains into the soil. He added clear caulking, where there was no caulking previously, around the electric box and other places to seal it against water intrusion. He also repainted the gas line, and leveled the new unit. The previous unit was not level. Under the inside attic gas heater, they built a drain pan under the unit to catch any drips of condensation that might fall. Under the previous unit, we used a baking pan to catch the drips of water because there was nothing installed to catch drips. And this is just what I can see, I have no idea of other things that I can’t see or don’t notice that were corrected by the A Team. I wish we would have replaced this unit two years ago instead of trying to repair it. That was before we discovered Cooks, and we were using a different HVAC company. In hindsight, the previous HVAC company appeared to be more focused on repairs, and were not looking at the lowest cost of ownership for the customer. At some point, it is time to replace the unit instead of having the ongoing expense of constant repairs and the inconvenience of not having heat or air conditioning for days when it does have yet another breakdown. Read Less